PAYMENT

A 50% deposit is required to book your slot in my work schedule. Once your portrait is complete, you will be emailed a photograph of your portrait to approve. Once I have received approval, the final balance will be due. The portrait will be dispatched once final payment has cleared.

Payment can be made via BACs, Paypal, Stripe or Credit Card.

7-DAY MONEY BACK GUARANTEE

I provide a 7-day money back guarantee for pet portrait bookings, from the date you pay your 50% deposit. During this 7-day cooling off period, you may request to cancel your booking, and receive a full refund.

REFUNDS

If you wish to cancel your pet portrait booking after the 7-day cooling off period, you will forfeit the 50% deposit you have paid.

DEPOSIT PAYMENT

Once you have paid your 50% deposit to secure a slot in my schedule, you will need to provide me with photos of your pet, and approve the main reference photo you’d like me to use. If a decision has not been agreed on the main reference photo by the date of your mutually agreed slot, then your booking will be put to the back of my waiting list which may be several months long. If more than 12 months pass between the date of your deposit payment, and your approval of the main reference photo, then the final cost of your portrait will be subject to my current price list at that time. This may mean that the final cost of your portrait is more than when you originally placed your booking.

TIME SCALE

When you book your pet portrait with me, I will advise you of an estimated date of completion. If due to any unforeseen circumstances (for example injury or illness) I am unable to meet these timescales, then I can offer you a full refund.

I will always keep in close contact with you throughout the creation process of your portrait so that you are kept up to date.

CHANGES TO A FINAL DRAWING

Once your portrait is complete, you will receive an email with a good quality watermarked photograph of your artwork for your approval. If there are any minor tweaks you wish to make, this is the time to request them. These will be done at no extra cost.

If you wish to make changes that are significantly different from the original order, then this may incur an extra cost. Please be aware that due to the nature of pastels, it’s not always possible to make major changes to a portrait once completed.

Once you have approved your portrait, no further amendments will be made.

PAYMENT

Payment for prints must be paid for in full at the time of ordering. Payment can be made via BACs, Paypal, Stripe, or Credit Card.

Please allow up to 14 days for processing and shipping to the UK from the order date as prints are produced on demand.

REFUNDS

If you wish to cancel your print order, you must get in contact immediately. If your order has already been sent to the printers, it will not be possible to cancel your order, and no refund will be issued. If your order has not yet been sent to the printers, then you will receive a refund minus £15 to cover my administration costs.

SHIPPING

Prints are either sent flat or rolled in protective, acid-free glassine paper or tissue paper, complete with a certificate of authenticity and care guide, and shipped in a reinforced postal tube or triangular postal tube. If the print is a limited edition, a certificate of authenticity will be included.

If collected locally, small prints are instead protected with mount or foam board, a sheet of glassine paper then put into a fortified envelope or box.

All Packages require a signature upon delivery.

A gift voucher entitles the recipient to a hand drawn pastel portrait of their pet according to the size quoted on the voucher. The size can be converted to a square portrait if desired. 

The gift voucher does not include a mount or framing. 

Gift voucher purchases are covered by a 7-day money back guarantee from the date you purchase your voucher. During this 7-day cooling off period, you may request to cancel your purchase, and receive a full refund, providing the voucher has not been redeemed during this period. 

Gift vouchers are valid for 24 months from the date of purchase. The expiry date is shown on the voucher. The recipient needs to redeem their voucher before the expiry date. 

To redeem the gift voucher, the recipient must:-

1. contact Tricia Findlay Fine Art with their unique voucher code. The voucher code is unique to the recipient, it is their responsibility to not disclose this code to others.

2. provide Tricia Findlay Fine Art with suitable reference photos of their pet.

3. mutually agree with Tricia Findlay Fine Art on the main reference photo to be used for the portrait.

Once the recipient redeems their gift voucher, they will be allocated a slot in my schedule. My waiting list varies throughout the year and can be several months long. To find out my current waiting list at the time of purchasing the gift voucher, please contact me. 

The recipient needs to be able to provide good quality reference photos of their pet/s. In the event that the recipient is unable to provide photos of good enough quality, I will work with them to reach a resolution which may include a refund. 

Gift vouchers are non-refundable except in those circumstances outlined above. Vouchers can be transferred to someone else if the recipient does not want a portrait. 

The recipient may upgrade their pet portrait to a larger size if they wish, and pay the difference in price. Please ask for this when redeeming the gift voucher.  The difference in price will be determined from my price list at the time of redeeming the voucher. This can be viewed on my prices page. 

The gift voucher cannot be downgraded to a smaller sized portrait once purchased. 

REFUNDS

If you have purchased an original wildlife art piece, and you are not completely satisfied, you are entitled to a full refund including the initial delivery cost to you. You must request this refund in writing within 7 days of receiving your artwork.

Once you have received a reply from me regarding your refund request, you must return the artwork immediately, in the same condition in which you received it, and at your own cost and risk. Do not send back artwork until you have heard from me, just in case I am away. In this instance, I will advise you when to return the artwork.

I strongly recommend using a 24-hr tracked courier service which includes insurance to match the value of the artwork.

You are legally obliged to take reasonable care of the artwork while it is in your possession. If damage occurs to the artwork whilst in your possession, I may have a right of action against you for compensation.

Once I have received the artwork back from you, and have verified the condition of it, I will process your refund. This may take up to 7 working days.

REFUNDS

If you wish to cancel your wildlife print order, you must get in contact immediately. If your order has already been dispatched to you, please contact me first at triciafindlay@mac.com. You will need to return it, in the original packaging, within 14 days of receiving it in order to claim your refund. You will be responsible for ensuring the print arrives in the same condition you received it, and at your own cost and risk. I would suggest you use a tracked service.

Your refund (including the original shipping charge) will be processed as soon as possible, but may take up to 30 days.

DAMAGE

If your print arrives damaged, please take a photo of both the damaged print and the packaging, and email me at once. You will need to return the damaged print to me in its original packaging at your own cost. Upon receiving the damaged print back in the post, I will send back a replacement at no extra cost.

CARING FOR YOUR FINE ART PRINT

Your wildlife art print will arrive flat packed or in a strong reinforced tube to ensure its safety in transit. If it is the latter carefully remove one of the end caps to open the tube. Your print will be tucked inside, wrapped carefully in acid free tissue paper to protect it. Tilt the tube up to let the print slide out. If it doesn’t slide out of its own accord, give a light tug on the tissue paper.

Once your print is out of the tube, you’ll want to unwrap it from the tissue paper. Make sure you wash your hands before doing this, to avoid marking the print. Also make sure the surface you place the print on is clean. When you unwrap the print, you’ll find that it is sandwiched between two layers of tissue paper. Lay the print down on one of these layers to protect the back of it whilst you view the print. Never touch the surface of the print, as you may mark or scuff the surface. Always lift it by the edges of the paper.

FLATTENING YOUR PRINT

Unless your print has arrived flat, you’ll need to flatten it before you can frame it. This is very easy to do. With your print lying on one of the sheets of tissue paper provided, unfurl the print and place the remaining sheet of tissue paper over the surface of the image. Now place a few clean heavy objects on top of this to keep the print flat. A few weighty books usually work well for this. Leave the print under the weights for a min. of a couple of hours, overnight works best. This should be sufficient to flatten out the print, ready for framing.

FRAMING YOUR PRINT

Your print will have a small white border around the image. This means that if you wish, you can frame it without a mount. Personally, I think mounts always add to the presentation and if chosen right can really compliment your piece of art. Not all my prints are standard ‘A’ sizes.

Although shop bought frames should be very easy to come by and are usually quite cheap, I’d always encourage you to visit a local professional framer if you can. The quality of the framing will always exceed what you can buy on the high street, and the framer will ensure that your print is adequately protected to ensure it’s longevity.

DISPLAYING YOUR FRAMED PRINT

Once your print is framed, you’ll need to decide where to display it. I’d recommend not displaying your print in direct sunlight as strong UV rays can fade the print over time. You’ll also want to avoid displaying it in a very moist environment such as a bathroom or kitchen as this may cause damage to the print. Somewhere such as a living room, bedroom, office or hallway should be ideal. If you’re displaying your print on a wall, you’ll want to hang it roughly at eye level.

SHIPPING PRINTS

Prints are either sent packaged flat or rolled in protective, acid-free glassine paper or tissue paper, complete with a certificate of authenticity and care guide, and shipped in a reinforced postal tube or triangular postal tube. If the print is a limited edition, a certificate of authenticity will be included.

Please allow up to 14 working days for processing and shipping to the UK from the order date. All prints are produced on demand. Overseas orders will take longer, you will be contacted shortly after ordering to be advised of the likely timescale.

If collected locally, small prints are instead protected with mount or foam board, a sheet of glassine paper and then put into a fortified envelope or box.

SHIPPING ORIGINALS

Framed works arrive complete with a certificate of authenticity and are ready to hang, inside a reinforced and padded box.

All artwork is insured against loss and damage between the point of postage and the point of delivery.

All Packages require a signature upon delivery.

Please allow up to 14 working days for processing and shipping to the UK from the order date. Overseas orders will take longer, you will be contacted shortly after ordering to be advised of the likely timescale.

Below is a guide to processing and shipping to international destinations:

“Standard” and “Tracked & Signed” shipped items should arrive within 1-2 weeks.

“Economy” shipped items should arrive within the following time frames:

North America in up to 7 weeks.

Australia in up to 13 weeks.

Please note shipping times are all estimated and outside my control once your artwork is handed over to the shipping company.

DELIVERY OF ORIGINAL ARTWORK

UNFRAMED

Your artwork will arrive flat packed, unmounted and unframed. It will be securely packaged to ensure its safety in transit. You will be emailed a tracking link so that you can check the progress of your delivery. Delivery times in the UK are between 1 - 7 working days. Delivery times outside the UK vary according to where you are located.

Your artwork will be packaged to a very high standard to ensure its safety in transit. If in the unlikely event it arrives to you damaged, please photograph both the packaging and the damage to the artwork, and email me immediately. You will need to return the damaged artwork to me in its original packaging. I will cover the costs of the return. If the damage can be rectified, then I will do this and return your artwork back to you at no extra cost.

If your artwork is damaged beyond repair then you can either opt for a full refund, or I can draw you a replacement portrait at no extra cost. There may be a wait for the replacement portrait, depending on my waiting list at that time.

COLLECTION

You are welcome to collect your art in person. Collection is by prior arrangement only. Please contact me beforehand to arrange a date and time.

FRAMED

Some originals for sale are already framed.

If you are local you are welcome to collect in person due to the risk of glass breakage during shipping.

If this is not possible your artwork will arrive securely packaged to minimise the risk of damage during shipping. Please note due to the fragile nature of glass in transit I can not guarantee 100% that it will arrive in perfect condition.

You will be emailed a tracking link so that you can check the progress of your delivery. Delivery times in the UK are between 1 - 7 working days. Delivery times outside the UK vary according to where you are located.

If in the unlikely event it arrives to you damaged, please photograph both the packaging and the damage to the artwork, and email me immediately. You will need to return the damaged artwork to me in its original packaging. I will cover the costs of the return. If the damage can be rectified, then I will do this and return your artwork back to you at no extra cost.

If your artwork is damaged beyond repair then you can either opt for a full refund, or I can draw you a replacement portrait at no extra cost. There may be a wait for the replacement portrait, depending on my waiting list at that time.

IMPORT TAX AND DUTIES

If you have made your purchase from outside the UK, your delivery may be subject to import tax. These charges will be specific to your country. You are responsible for paying any import tax and duties should they arise. I cannot be held responsible for any additional fees your delivery may incur.

COPYRIGHT

I retain copyright to all artwork I produce. You may not replicate or reproduce my artwork for any purpose. I reserve the right to use my artwork for promotional purposes, both online and in other promotional materials.

I will never make reproductions of a client’s pet portrait to sell to anyone else.

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Privacy policy.

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The information that you share with us allows us to provide a service to you. We collect this information through enquiries on this website, telephone, electronic or written correspondence. We may ask you for certain personal information such as your name, telephone number, email address and private or business address as well as information that relates to the service you are enquiring about.

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Amending or removing your details

If you have any questions, comments or concerns about how we handle your personal information, then you may contact us by emailing tricia.findlay@mac.com You have the right to tell us if you:

1. Don’t want to be contact in the future by us

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Terms & Conditions

All content of this website is owned and controlled by Tricia Findlay Fine Art of 29 Rowan Road, Lindford, Hampshire, GU35 0RE, U.K. Your use of this website is subject to the terms and conditions below. By accessing this website you are agreeing to these terms and conditions.

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We may change this Privacy Notice from time to time by posting the updated version of the Privacy Policy on this website. We encourage you to visit frequently to stay informed about how we use your personal information. Your use of the website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions

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Whilst Tricia Findlay Fine Art has taken care in the preparation of the contents of this website, this website and the information contained in it are provided on an "as is" basis without any representation or endorsement being made and without any warranty of any kind, whether express or implied including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. To the extent permitted by law, all such terms and warranties are hereby excluded. In no event will Tricia Findlay Fine Art be liable (whether in contract or tort (including negligence or breach of statutory duty) or otherwise) for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (directly or indirectly) nor any indirect, economic, consequential or special loss.

Tricia Findlay Fine Art does not represent that the information contained in this website is accurate, comprehensive, verified or complete, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.

Tricia Findlay Fine Art does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the material. Tricia Findlay Fine Art is not responsible if you are unable to access or use the site.

If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or un-enforceability, and in relation to such state or country.

Nothing in these terms and conditions shall exclude Tricia Findlay Fine Art liability for death or personal injury resulting from Tricia Findlay Fine Art’s negligence.

Intellectual Property

All intellectual property rights whether registered or unregistered in any information, content, materials data or processes contained in or to this website belong to Tricia Findlay Fine Art or its licensed source. All rights of Tricia Findlay Fine Art in such intellectual property are hereby reserved.

No part of this website may be reproduced in any material form (including storing it in any medium by electronic means) without the written permission of the copyright owner. You may download one copy of the material on any single computer for your private use only provided that all copyright and other proprietary notices are kept intact.

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It is intended that the information contained in this website shall be used by British residents. The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extend local laws are applicable. These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising in relation to the same shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Links to other websites

This website contains hypertext links which will lead you to websites operated by third parties for reference and information purposes only. Tricia Findlay Fine Art does not control such other websites and does not accept any responsibility or liability in respect of the material on any such other website. The presence of such links does not constitute a recommendation of such websites or any advice or information on them by Tricia Findlay Fine Art.

No hypertext links to this website may be created without the prior written consent of Tricia Findlay Fine Art.Item description